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Wednesday, January 16, 2019

Citizens Bank of Weston, WV, has been providing quality service for over 100 years, adapts to change - WV News

Citizens Bank of Weston has had a long history of serving those in the Lewis County, as well as providing quality service to all.

The main bank in Weston first opened its doors in 1892, eventually moving to its current location in the 1930s. The Jane Lew branch has been open since 1988 as an extension of the bank’s services to a wider area.

The bank has remained unaffiliated with larger banking institutions. Vice President of Human Resources and Marketing Tracy Queen-Young said she is proud to be part of a hometown, independent community bank.

“We feel that our customer service is our pride,” she said. “It sets us aside from other institutions where you may be a number, and here you’re a name.”

This aspect, Young-Queen said, is important because it shows Citizens Bank is invested in serving each individual, whatever the needs are.

Queen-Young said the bank offers services through itsretail department, including business banking accounts, personal checking and savings accounts, certificates of deposits and individual retirement accounts.

The loan department offers business loans, mortgage loans and personal installment loans.

Safety deposit boxes are stored behind a 25-ton, 16-and 1-1/2-inch thick vault door. Queen-Young said the vault has a time lock, with three clocks set to specific times that reset each day. Until that time expires, the vault cannot be opened.

Many of the account services, other than the deposit boxes for obvious reasons, can be accessed through the bank’s online and mobile banking platforms.

Julie Bush, chief financial officer and vice president of retail banking at Citizens Bank of Weston, said technology has been the biggest change the bank has seen in recent years.

“There’s a lot of technology,” she said.

Customers have a variety of online options they can utilize with their accounts, such as depositing a check and sending money to others.

Though the bank still has regulars coming in on a daily basis, Bush said the foot traffic has decreased compared to what was seen in the past.

The less traffic isn’t a sign of a lack of business, Queen-Young said. The great thing about the online and mobile banking is people can manage their accounts from anywhere in the world and don’t always have to come to the bank.

Queen-Young said people used to have to close their accounts if they relocated outside of the area for college, a career change or other various reasons. Now with the online capabilities, individuals can retain their accounts wherever they are.

The use of the convenient technology also attracts younger clients.

For individuals who aren’t tech-savvy, Queen-Young assured a pleasant, human experience can always be expected at the Weston location.

“We are still trained on our full-service facilities to provide the best customer service that we can,” she said.

No matter the changes that occur within the banking industry, Queen-Young said remaining current, accessible and user friendly is of the utmost importance.

Queen-Young said she started working at the (main) bank 31 years ago as a teller, serving in her current roll for the last nine.

“It has been a great experience,” she said. “Our staff is treated like family. The bank tries to be vey accommodating to meet the needs of the employees as well, whether it be benefits or whether it be your work schedule.”

Something that still stands out to her after all her years there is the beautiful architecture that can be found within the main bank’s facility.

“I often tell people a lot of people don’t realize how beautiful the facility is,” she said. “A lot of our employees, including myself, feel when we come to work everyday we get a tour of the bank.”

The 20,587-square foot bank features a lobby a spiral staircase, a 45-foot high ceiling with the West Virginia State Seal in 24-karat gold leaf, two chandeliers with 24, 100-watt light bulbs in each and ornamental ironwork on the exterior of the building by artist Samuel Yellin of Pennsylvania.

When the bank made a new addition to the building in the 1980, Yellin’s son, Samuel Yellin Jr., contributed the ironwork.

“The ironwork and architecture of the facility are amazing,” she said.

Citizens Bank of Weston’s main branch is located at 201 Main Ave., in Weston and is opened 8 a.m.-3 p.m. Monday through Thursday, 8 a.m.-5:30 p.m. Friday and 8:30 a.m.-noon on Saturday.

The Jane Lew Branch is located at 47 Industrial Park Road in Jane Lew and is open 8:30 a.m.-5:30 p.m. Monday-Friday and 8:30 a.m.-noon Saturday.

For information on Citizens Bank of Weston, visit www.citizensbankofweston.com, call the main branch at 304-269-2862 or the Jane Lew branch at 304-884-7825.



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